Grievance Redressal
Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 · Last updated: 30 September 2026 · Draft pending legal review
Grievance Officer: Grievance Officer, L M Digital Solution Email: [email protected] Address: L M Digital Solution, Plot No. 171, Sector 17, Ulwe, Navi Mumbai, Maharashtra 410206, India
How to raise a complaint
- Use the Report button on any profile, piece of content or chat message. This is the fastest way to reach us.
- Or email the Grievance Officer. Include:
- your account email
- the link or username of the content or profile you are complaining about
- a description of the issue
- any evidence you have
You can use the same email for privacy requests (access, correction, deletion, withdrawing consent) under the DPDP Act. See our Privacy Policy.
Our timelines
| Step | Timeline |
|---|---|
| Acknowledging your complaint | Within 24 hours |
| Resolving your complaint | Within 15 days |
| Removing content that shows nudity, sexual acts or impersonation of you, or morphed images of you | Within 24 hours of your complaint |
| Child sexual abuse material | Removed immediately on detection and reported to the authorities |
Other channels
- National Cyber Crime Reporting Portal: https://cybercrime.gov.in (helpline 1930)
- If you are not satisfied with our decision, you can appeal to the Grievance Appellate Committee set up under the IT Rules (https://gac.gov.in).
- For personal data complaints, once you have used our grievance process you may approach the Data Protection Board of India.